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客服专员 (20名) Customer Services Associate (20 Persons) 岗位职责 Job Descriptions 1、 处理客户在线业务咨询与要求； Process the requirement of customer or inquiry of customer on line 2、 处理服务故障和客户投诉； Take charge of complaint of customer and any damage in system and report to PIC. 3、 完成上级交给的其它⼯工作。 Finish the job assigned by the superior 职务要求 Job Requirement 1、⼤大专以上学历，有2年以上客服服务经验； University or College graduated with more than 2 years experience in customer services 2、普通话标准，语⾔言表达能⼒力和沟通能⼒力强，打字不低于每分钟60字； Standard Peking Pronunciation of Chinese, with good communication and can full express himself in Chinese, typing must be more than 60 words per minutes 3 能⽤用英语与同事沟通 Can communicate in English in office； 4、 有良好的服务意识、耐⼼心和责任⼼心，⼯工作积极主动，能适应翻班。 With a services heart, with responsibility, actively involve in the job, and can work in shifting schedule ⼈人事经理/主管 （1名） HR manager / Supervisor (one person) 岗位职责 Job Description 1、 制定招聘计划、组织招聘⼯工作； Planning and process of recruitment 2、 制定和执⾏行公司⼈人事管理制度； Establish of company Policy and personal management system of the company 3、 制定考评政策、统计考评结果、管理考评⽂文件、做好考评后的沟通⼯工作，辞退不合格员⼯工； Establish evaluation system, statistic and evaluation of result and output, documentation management , evaluation and communication job, fire these employee not suitable for the job. 4、 制定薪酬政策、晋升政策；组织提薪评审、晋升评审； Establish salary policy, promotion policy, organization salary evaluation, promotion evaluation. 5、 制定和执⾏行公司福利政策； Establish and implementation of company welfare policy 6、 执⾏行员⼯工⼊入职培训，组织员⼯工岗前培训； Training of employee and pre employment training 7、与员⼯工进⾏行积极沟通，了解员⼯工⼯工作、⽣生活情况。 职务要求 Communication with employee for the job responsibility, daily life situation and requirement of the job Requirement 1、⼤大学学历，5年以上⼈人事管理经验，2年以上相关⾏行业⼈人事管理经验； University or College graduated with 5 years experience in HR , 2 years related industry. 2、具有优秀的沟通能⼒力，中英⽂文书⾯面和⼝口语俱佳； Good communication and written in English and Chinese 电话号码：09054838127<br />
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发表于 2015-6-19 10:28:51
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